Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with LoveWord.
We are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping process.
Order Processing
All orders are processed within 2–7 business days.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high order volume, processing times may be slightly extended. If there is a significant delay, we will contact you via email.
Shipping Times
Estimated delivery times:
- United States: 5–10 business days
- Canada: 7–14 business days
- United Kingdom: 5–10 business days
- Europe: 7–14 business days
- Australia & New Zealand: 10–20 business days
- International Orders: 10–30 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Occasionally, we may offer free shipping promotions. Any such offers will be clearly displayed on the website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information, when available.
Please allow up to 48 hours for tracking information to update.
International Shipping
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local government.
LoveWord is not responsible for delays caused by customs processing.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered, please contact us immediately at support@loveword.store.
We cannot guarantee address changes once an order has entered production or shipment.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us and we will do our best to assist in locating the shipment.
LoveWord is not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances outside our control.
Damaged Items
If your order arrives damaged or defective, please contact us within 7 days of delivery and include photos of the issue.
We will review the situation and work toward an appropriate resolution.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@loveword.store
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